Politique de remboursement

Returns for in-store purchases

Our store has permanently closed in Carrefour Laval. If you wish to make an exchange or return you are welcome to do so at:

Base X Outlet
4910-A Rue Jean-Talon O, Montréal, QC H4P 1W9

Hours:
Monday 10a.m.–6p.m.
Tuesday 10a.m.–6p.m.
Wednesday 10a.m.–6p.m.
Thursday 10a.m.–7p.m.
Friday 10a.m.–7p.m.
Saturday 10a.m.–5p.m.
Sunday 12–5p.m

Thank you.

Retours pour des achats en magasin

Notre magasin est maintenant fermé à Carrefour Laval. Si vous souhaitez effectuer un échange ou un retour, vous pouvez le faire à l'adresse suivante:

Base X Outlet
4910-A Rue Jean-Talon O, Montréal, QC H4P 1W9

Heures d'ouverture :
Lundi 10 h - 18 h
Mardi 10 h à 18 h
Mercredi 10 h à 18 h
Jeudi de 10 h à 19 h
Vendredi 10 h - 19 h
Samedi 10 h - 17 h
Dimanche de 12 à 17 heures

Merci.

For Online Orders

Alton Gray offers free returns on merchandise that has not been worn, washed, or altered, and has all original tags attached, within 30 days of placing your order.

If you wish to return any items in your order, please CLICK HERE with your order number and zip code to receive a pre-paid return label.  

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

The following are non-returnable items: 
- Gift cards 
- Undergarments 
- Socks 

To complete your return, we require a receipt or proof of purchase. 
Please do not send your purchase back to the manufacturer. 

Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

Any item not in its original condition is damaged or missing parts for reasons not due to our error will not qualify for a refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 
Next, contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@altongray.com. 

Exchanges
If you need to exchange your item for any reason, send us an email at support@altongray.com.

Shipping 
To return your order by mail, please use the prepaid shipping label provided in your package. Affix the label to the outside of the package and drop it off at your nearest drop-off facility.